Accessibility Statement

Requesting assistance

Call (210) 659-3937 and ask our staff for accessibility assistance. You may also contact us by mail or speak with us in person. We accept telecommunications relay calls, including calls placed through 711 or a video relay service.

Tell us what you need to access information or participate in your care. When possible, let us know before your appointment so we can arrange assistance. Advance notice helps us prepare, but you may request help at any time, including when you arrive.

Communication during your care

We will work with you to identify an effective way to communicate. Depending on your needs and the discussion, assistance may include large-print or accessible electronic information, help reading or completing forms, written communication, or a qualified interpreter.

Appropriate auxiliary aids and services needed for effective communication are provided without charge. You are not required to bring your own interpreter. We also address communication needs of a parent, caregiver, or other companion when that person is appropriately involved in your care.

Access to office visits

Please let us know if you need assistance navigating the office, using examination equipment, or positioning for testing. We will discuss your needs and make reasonable modifications to our procedures to support safe, equal access to care. You are not required to bring a companion to provide assistance that is our responsibility.

We respect your privacy and your preferences about who participates in your visit. Assistance with forms or communication does not require you to discuss private medical information in a public waiting area.

Website accessibility

Our goal is for our website to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and be usable by people who use screen readers, keyboard navigation, or magnification. This goal does not represent an independent certification of every page or document.

If you have difficulty using any part of our website, call (210) 659-3937. We will help you obtain the information in an accessible format and work to address the barrier. You do not need to use the website to make an appointment or request care.

Language assistance

If you prefer to communicate in a language other than English, tell our staff. We will arrange qualified language assistance when needed to provide meaningful access, without charge as required by applicable law. Automated website translation should not be relied on for medical consent, treatment decisions, or medication instructions.

External websites and services

Our website may link to mapping services or other websites maintained by outside organizations. If an external service creates an accessibility barrier, tell us. We will work with you to find an accessible way to obtain the information or access our services.

Reporting an accessibility concern

Please describe the page, document, or office service you had difficulty using, the barrier you encountered, and your preferred way to receive a response. For a website issue, the page address and any browser or assistive technology details you wish to share can help us understand the problem. You do not need to include a diagnosis or detailed medical history in a website accessibility report.

Ask for the office manager if you need further assistance. We will review your concern, respond using your preferred contact method when possible, and help you access the affected information or service. We will work to correct accessibility barriers within our control. Requesting assistance or raising a concern will not affect your access to care. You may also raise concerns with the appropriate civil rights agency without first using our internal process.